How to Check Your DU Business Plan Balance and Usage

You can check your DU business plan balance and usage by opening the DU app, dialing the USSD code *135#, or logging into the DU website. These methods show your remaining data, minutes, and current bill amount instantly.

Checking via the DU App

The DU mobile app gives you a full view of your business plan in one place. After you download the app from your device’s store and log in with your DU number and password, the home screen displays a summary of your current plan. You will see bars or percentages for data, voice minutes, and SMS left in the billing cycle. Tapping each section opens a detailed breakdown that shows daily usage, any add-ons you have activated, and the date when your plan renews.

If you manage multiple lines under a single business account, the app lets you switch between them from the account menu. This is useful when you need to verify that a specific employee line has not exceeded its limit before approving a reimbursement.

Worked example:
Samir runs a small consulting firm with three DU business lines. He opens the DU app, selects the line used for client video calls, and sees that 12 GB of the 20 GB monthly data remain. He also notices that the voice minutes used are 350 out of 500. Because the renewal date is in five days, he decides to hold off on a large file upload until the next cycle to avoid extra charges.

Using USSD Codes

When you do not have internet access or prefer a quick check without opening an app, DU’s USSD service works on any mobile phone. Dial *135# from the handset linked to your business plan and press call. A menu appears on the screen with options such as “Balance Inquiry,” “Data Balance,” “Bill Details,” and “Plan Information.” Choose the relevant number, and the reply is displayed instantly as a text-like message on your screen.

The USSD method does not require you to remember a password, and it works even if your data service is temporarily suspended. However, the information is limited to the basics, remaining data, minutes, and the current bill amount, so for a full breakdown you will still need the app or website.

Viewing Details on the DU Website

The DU website offers the most detailed view of your business plan. Go to the DU consumer portal, click “Log In,” and enter your DU number and password. Once inside, select the “My Account” tab, then choose “Business Services” or “Mobile Management” depending on the layout. Here you can:

• See a graphical representation of usage for the current billing cycle
• Download a PDF of the latest bill
• View historical usage for the past six months
• Manage add-ons such as international calling packs or extra data
• Update the account email or contact person on file

If you are the account administrator, you can also assign roles to team members, allowing them to view only their own line details while you retain oversight of the whole group.

Common Mistakes to Avoid

Many people assume that checking the balance once a month is enough, but usage can spike unexpectedly, especially when a new project starts or a team member travels. Relying solely on the SMS alert that DU sends when you reach 80 % of your limit can leave you unaware of early-week overruns that lead to throttling or extra fees.

Another frequent error is mixing personal and business usage on the same line without tracking the split. If you use a DU number for both work and personal calls, the business plan balance will reflect the combined total, making it hard to know how much of the allowance is truly available for work purposes.

To avoid these issues, set a recurring reminder, perhaps every Friday, to open the app or dial the USSD code and note the remaining resources. Keep a simple log (a spreadsheet or notebook) of the weekly numbers so you can spot trends and adjust habits before the cycle ends.

When to Contact DU Support

If the app, USSD, or website shows a balance that seems incorrect, for example, you see zero data left while you know you have not used the full allowance, reach out to DU customer service. Have your DU number, the date and time of the check, and a screenshot if possible. The support team can verify whether a system glitch, a delayed usage update, or an unauthorized charge is responsible.

You should also contact DU if you need to change your business plan, add a line, or dispute a bill. The business support line is equipped to handle corporate accounts and can explain any contractual terms that affect your balance or renewal date.

Common questions

How do I check my DU business plan balance without the app?

Dial *135# from your DU handset and follow the prompts for “Balance Inquiry” or “Data Balance.” The reply appears on your screen instantly and works even if mobile data is off.

How can I see the remaining data in my DU postpaid business plan?

Both the DU app and the website display a data usage bar under the plan summary. In the app, tap the data section to view a day-by-day breakdown; on the website, look under “Usage Details” after logging in.

What should I do if my DU business plan shows an unexpected charge?

First, verify the charge by checking the bill PDF in the website’s “Billing” section. If the amount still looks wrong, note the date, description, and your DU number, then call DU business support with that information for investigation.

Is there a way to get a usage alert before I exceed my limit?

Yes. In the DU app, go to “Settings” → “Notifications” and enable usage alerts for data, minutes, and SMS. You can set the threshold at 50 %, 80 %, or 100 % to receive a push notification or SMS when you reach that level.